I asked Ilkay to renew the “Residence Permit” for me and my family. At first we collaborated with another person that proved to be incompetent, didn’t provide us the full list of necessary documents, as a result by the time of expiration of the first visa the renewal was not received. Anna knows all ins and outs of dealing with the Turkish bureaucracy. With his help we promptly collected everything that was missing, and our visa was renewed for two years as it should have been. I am thankful to Ilkay for the qualities that she shown during our collaboration: Clarity, punctuality, efficiency and willingness to help.